For three reasons I decided to return it.

1. The phone was black and shiny, sleek and attractive as long as no one had touched it since it was cleaned. Pick it up and use it a couple of times and it looked like a scuzzy mess. I would have been embarrassed to let anyone else see it closely, much less use it.

2. The phone had a one button combination navigation and select(OK) key which was actually recessed slightly, making it difficult to use. It was all too easy to hit OK when trying to scroll, which I found somewhat annoying. It might have been usable, however, by someone with long fingernails or tiny little fingers. As a male with short fingernails, I could scroll down one-handed with no problem, using my thumb on the key. To scroll up or to either side reliably I had to hold the phone in one hand and use the back (nail) of a finger or thumb on the other hand to press the key. Otherwise I kept hitting OK. If you have a low frustration point or would like to be able to use your phone one-handed, you should consider another phone.

3. I could have lived with the two deficiencies above. The straw that broke the camel’s back was the ear speaker. Even in a reasonably quiet room at max volume it was difficult to hear well unless the speaker opening was positioned in precisely the right spot on my ear. Unfortunately, when I placed the phone to my ear in a natural, comfortable location, as I would do when answering a call, the opening was about an inch above the “right” spot and I couldn’t hear squat. The “right” spot also irritated my ear after a few minutes. If you are going to be using your phone in a noisy environment (and who doesn’t), you should consider another phone.

In closing, I can’t recommend this phone except perhaps as a wall hanging. It’s mighty pretty when all polished up.